Our Shipping
We are delivering your Moon Jar products right to the doorstep.
FREE SHIPPING ISLANDWIDE FOR PURCHASE S$100 & ABOVE
S$6 FLAT RATE SHIPPING FOR PURCHASE BELOW $100
A few conditions on for the shipping:
- The delivery will take 3-7 working days
- Delivery may take additional time during holidays and unforeseen circumstances
- Delivery is only available on weekdays (excluding Public Holidays)
Our Return & Cancellation
If you received an incorrect items or damaged goods, we are sorry! Let us know via Contact Us or +65 92453531 (text only) and we will make things better.
Please share with us the following details:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please do not dispose of the items and parcel(s). We may arrange to collect the product.
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Due to the value and nature of our product, we have a strict policy on change-of-mind returns.
If you change your mind on any of our products, please let us know within 24 hours of receiving the product via Contact Us or +65 92453531 (text only).
Please share with us the following details:
- Name of Item
- Order Number
* The item(s) must be unused with any label intact.
Please note that surcharge of S$10 apply for the returns and the remaining amount will be issued as store credit. We do not provide cash refunds.
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If you would like to cancel your order, contact us within 2 hours of your purchase. There will be no cost incurred.